Process
Customer Requirement
Upon receipt of RFQ / RFI / Tender documents from the customer. Our team of specialist will evaluate the technical and commercial requirements. After these details have been evaluated the correct product or system as appropriate will be identified. The process proceeds to the next step whereby we approach our partner factories or approved suppliers for pricing. As a ISO 9001:2008, ISO14001:2004 and ISO13485: 2012 accredited company, we also work with similarly qualified manufacturers or suppliers to ensure that our final proposals are based on quality and value for money.
Review & Confirmation of Customer Requirement
After receipt of the manufactures or suppliers proposals, we revisit the customer requirement to check if any variations exist between the actual requirement and the proposal we have in hand. In case such variations exist, the customer is contacted for clarifications such as clarification of part numbers or what the end application is for their enquired product and so on. If the query relates to availability of a latest version of the product or more efficient system that could suit their requirements better, then we suggest these to the customer for approval.
Internal & External Resourcing
After all queries have been clarified and responded to, the specialist allocated to the enquiry will further process the enquiry to its final stages. During this period, we may engage our partner factory or suppliers Research and Development teams for detailed screening of the final proposal to ensure that it provides a complete and workable solution to the customer requirements. Very often when an end-user requests for a product, they may be supplied with what they have requested, but often additional accessories or consumables to make the product workable at site not proposed by a potential supplier. We take a different approach to customer requirements. Even if the customer has not enquired for the accessories or consumables which may be essential in the products operation, we ensure that it is proposed as an option and highlighted to show the end-user that the additional items are necessary for correct operation of the product.
Customer Requirement Processing
After review of the proposal by the internal and external resourcing team, the final proposal is prepared. It will consist of technical and commercial proposals. We include technical specifications of the offered product, data sheets and performance parameters of the proposed under our technical section. The commercial section will consist of price, incoterms, terms of payments, validity, origin of the product, port of shipment and other such factors which are required by the terms of the tender documents / RFQ / RFI etc.
Management Review
The final proposal is reviewed by a management team in conjunction with a technical person and signed off and sent to the customer for their consideration.